How long will order processing take?
Orders typically take up to 3 days to process before they ship (excluding weekends and holidays). During the holidays, processing time may take up to 5 days.
How long is the shipping time?
Please allow 2 to 3 weeks for delivery to the US (due to a larger demand) and 3 to 5 weeks for International delivery.
Transit Times to the United States: 14 - 21 Business Days
Transit Times Internationally: 10 - 45 Business Days
Average transit time is 3 weeks.
Will there be any delivery delays?
Circumstances that are out of control (such as natural disasters, holidays, weather, etc) may cause shipping postponements or delays. Although most packages will arrive on time, there may be delays that our carriers may experience. Because of this, we do not guarantee the exact delivery time; delivery time is the responsibility of the shipping company.
How much is shipping?
Shipping on all items is FREE.
Will I receive a tracking number?
Tracking will be available for all products.
What courier will be used for delivery?
The courier service will depend on our fulfillment center where products are sourced specifically to get the best price for you.
Is there a minimum order required?
No minimum order required.
I ordered more than one item but only received one item, why?
Because products are sourced from different fulfillment centers to get the best price for you, products will be shipping on an individual basis and may arrive at different time intervals.
Do I have to pay any tariffs or custom tax on the products?
Prices revealed on your respective receipt MIGHT be different from what you ordered but there is no need to worry. Our fulfillment center may mark items at extremely low prices or mark the items as gifts altogether to prevent tariffs or custom import duties from being incurred on your end. For some countries, these additional charges are extremely costly.
I placed an order but received no confirmation email, where is it?
If you did not receive a confirmation email, please check your email address in the order to make sure it is correct. If it is, please check your spam folder. If you still did not receive an email, please contact us at firstname.lastname@example.org.
What if I am not home during the delivery?
If you are unavailable to receive your package when it is being delivered, usually a slip is left by the carrier to have your item picked up at a post office near you.
I want to change my order or address, is that possible?
Please double check your order and address information prior to placing an order with us. However, mistakes can be made. Therefore, if a change needs to be made to an order please contact us ASAP at email@example.com and we will do our best to make the changes. Unfortunately, if the item has already been shipped, we will be unable to make any changes to the order.
I have a question that is not listed here that I need an answer for, how do I contact you?
For additional questions please contact us at firstname.lastname@example.org and we will get back to you ASAP. Thank You!